Should a customer complain about goods, with the complaint and the integrated 8D report you have the possibility to react directly in terms of quality assurance. In doing so, you simply assign the complaint to the customer document and note the quantity complained about. The eight necessary process steps for the processing of a complaint are now carried out as part of the quality management procedure. To do this, you define a team, document the description of the problem, establish the immediate measures and determine the causes of the errors, plan the remedial measures and implement these. At the end, you still have options for repeating the error and exchange experiences with each other.